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Frequently Asked Questions
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Is Virtual Office America a technology or a service company?
Do we have to switch over to VOA’s accounting package?
Is converting to VOA service a difficult process?
What if down the road I want to go back to doing my own books?
Are my bills sent directly to the VOA office?
How do I stay in control of my financial activity?
Can I trust VOA with my private financial information?
Is this going to cost more than I am currently paying?
Do I have to buy anything upfront or sign an extended contract?
How do I get a quote?
Is Virtual Office America a technology or a service company?
VOA is a service company. We simply use
technology like the web control panel to give you complete 24-hour access, and
control of your bookkeeping.
Our people have expertise with the most popular
accounting packages and we use the system you prefer, or we recommend one.
Consider us your crack team of bookkeeping specialists who have the bookkeeping
process down to a science. And who are totally devoted to you.
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Do we have to switch over to VOA’s accounting package?
We use whichever accounting package you want us to use.
We can host it and let you access it remotely, or you can
host it and we tap in as appropriate to make our entries.
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Is converting to VOA service a difficult process?
We’ve taken steps to make the switch quick and easy. You simply answer a few
questions about your preferences and send us a diskette of your accounting
files. We get you up and running in short order.
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What if down the road I want to go back to doing my own books?
That’s not a problem. For most clients, we require no minimum contract period.
Secondly, we will send you a diskette (or CD-ROM) of your records and you can be
back on your own almost immediately.
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Are my bills sent directly to the VOA office?
95% of our clients have their bills sent to us directly. That way we can open, sort,
scan and record them more promptly. New clients begin by periodically forwarding
their bills to us in envelopes that we provide. But over time, as we notify the
vendors, the bills eventually all come directly to us.
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How do I stay in control of my financial activity?
That’s where we excel. We’ve combined the low-cost and professionalism of a
special-purpose outsourced service with a philosophy and supporting technology
that keeps you in full control. Your VOA account team is trained to respond to
your individual direction and our communications options, including phone,
fax, email, and the web
control panel, puts you in constant contact. So you still make all the decisions
about who to pay, when to pay, who to invoice, what reports to have when, etc.
And since we keep your books completely up to date, you end up making better
decisions about your finances and your overall business. That’s more control.
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Can I trust VOA with my private financial information?
We’re obsessed with security and confidentiality. As the Security section of our
web site spells out, our employees are bonded and our technology includes the
highest level of security. In fact, it is thanks to our great track record that
we count CPAs and existing clients as our largest source of referrals.
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Is this going to cost more that I am currently paying?
No, it should cost less because
bookkeeping and accounting is all we do. So we’ve developed highly efficient
systems and enjoy the resulting economies of scale in our operations. Our
all-inclusive monthly service fee should always be lower than your current actual
costs if you include the little things like postage, and the hidden
costs like the time a business owner or CFO spends preparing and signing checks.
(See on-line Current Cost Estimator.)
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Do I have to buy anything or sign an extended contract?
There is nothing to buy and almost never a minimum contract. We know you’ll love
the service but if you don’t then there’s no reason for you to have to continue. By
the way, over the past 3 years our customer retention rate has been 92%. The ones
we “lost” either went out of business or were acquired. None have left us because
they were dissatisfied with the service or the price.
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How do I get a quote?
You can call us at 1-866-VOA TODAY (1-866-862-8632) and we can give you a quote
over the phone. Or you can
submit some basic information
about your current bookkeeping activity right on our web site and receive a preliminary
estimate by e-mail.
So why should I sign up for VOA service? Because we love to
do the accounting grunt work and because we do it better and cheaper.
That leaves you with more control of your business and more time to do what you
love and do best.
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